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Normanby Gateway

Lysaghts Way

Scunthorpe

DN15 9YG

United Kingdom

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Invitation to: Listen Up - Listening Skills Programme

Master lifelong listening skills

Join us for an impactful half-day programme and discover new ways to both hear and retain what people are really saying. This highly practical session is delivered by subject specialists from Endor Learn & Develop and includes a comprehensive A4 workbook for all attendees.

Effective listening is the key to relationship development. It is one of the first communication skills we learn, the most used and also the least taught. Without the ability to listen well, messages can easily be misunderstood. Despite the fact that we spend more time listening than any other communication tool, there is a growing perception that we are losing our ability to listen attentively. It is increasingly easy to revisit what may have been missed through use of the web, social media, print, audio and video files - and as a result, less attention is being paid to what is actually being said. So, while we still spend over 60% of our communication time listening, the average amount we retain is estimated to be now less than 25% of what we hear. This workshop aims to redress this and will help participants develop both their active and empathic listening skills.

During the programme you will learn how to slow your listening down and focus on what others are really saying. You will practice methods to accurately recall more information and learn ways to test assumptions. Most of all, you will develop techniques to build lasting rapport – leading to stronger relationships with colleagues, clients and friends.

Learning Outcomes:



  • Define effective listening and recognise how this differs from hearing.
  • Minimise misunderstanding by eliminating barriers to communication.
  • Confirm and apply the five levels of listening on a 1-1 basis.
  • Practice methods to take a more active approach to listening.
  • Clarify what is being said and check the accuracy of your listening
  • Apply questioning techniques to probe, paraphrase and test assumptions.
  • Build rapport and trust in others by suspending judgement.
  • Pick up on the content, opinions and feelings contained in any message.
  • Demonstrate practical ideas for listening in larger groups.
  • Identify opportunities to introduce strategic listening methods back in the workplace.

Comments:

‘I picked up lots of easy to apply techniques on how to develop rapport and to stop myself jumping to conclusions… the programme was delivered in an easy to relate to manner. I will be able to use all aspects of this course’.

Operations Manager – Innovate Distribution


Who should attend?

Suitable for all. Used for improved communication skills. Influencing and persuasion. Questioning skills. Build trust and rapport. Empathy and understanding. Conflict resolution. Relationship development. Coaching with confidence.

Format:


Registration and arrival from 09:00

Start time: 09:15

End time: 12.45

15 minute break mid-session (tea, coffee provided)


What to do next?

All you need to do is register your ticket to attend this event. These programmes are often oversubscribed, with only limited spaces available, so book now to avoid disappointment.


Parking:

Please note: there is usually sufficient parking available at Normanby Gateway. A limited number of visitor spaces are marked out near to reception, with additional spaces available close to the car park entrance. Cars can also be parked along the slip-road from Lysaghts Way.




Information, Terms and Conditions:

For your convenience, Endor provide a visible and easy to apply all-inclusive, delegate rate for all our events. We absorb any additional charges including Eventbrite booking fees, processing fees and catering costs if applicable. Attendees can print VAT receipts from the order confirmation email or from the Tickets section of an account.

Any cancellation charges are calculated from when any written cancellation notice has been received and will be applied in all cases. All bookings involve administrative costs and it is difficult to fill vacant spaces as a result of any late cancellations.

- Over 2 weeks’ written cancellation notice: Full refund provided.

- 1 week cancellation notice: 50% refund.

- Less than 7 days cancellation notice: No refund is available.

Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution. No refund will be payable for non-attendance if no prior notice of cancellation is given. Any refund due, will be issued after the course.

Enjoy the programme.


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Normanby Gateway

Lysaghts Way

Scunthorpe

DN15 9YG

United Kingdom

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