During this session, our emphasis will be on advocating for children and effectively managing complaints. We will focus on enhancing active listening skills and implementing procedures to address concerns raised by children in residential care settings.
Learning Outcomes - What you will gain
· Actively listen to children and young people to understand their perspectives, needs, and concerns while fostering trust and respect.
· Establish safe, inclusive mechanisms for children and young people to express views, raise complaints, and participate meaningfully in decision-making.
· Implement age-appropriate communication and supportive approaches to create a secure and empowering environment.
· Effectively manage complaints and safeguard allegations with professionalism, fairness and adherence to safeguarding protocols, ensuring confidentiality and accountability.
· Advocate for children’s rights, resolve underlying issues, and promote their safety, well-being, and meaningful participation in care decisions.
Your trainer, Leanne Heppleston is an experienced leader in the social care sector, with nearly two decades in management and operations. As a qualified child protection trainer, she is dedicated to safeguarding vulnerable individuals and is recognised for her compassionate handling of complex cases. Leanne develops and implements policies and training strategies that empower teams to make a positive impact on those they serve.
Certificate will be provided.
Cost: £60+VAT
We issue a limited amount of tickets to enable maximum participation. If this session is sold out please email your details to office@childrenshomesquality.com and we will add you to the waiting list and inform you when the next course will be held.
https://childrenshomesquality.com/
