€252.88

Livework Academy: Basic service design training

Event Information

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Date and Time

Location

Location

Livework studio Rotterdam

Spaces

Hofplein 20

3032 AC Rotterdam, Netherlands

Netherlands

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

You've heard about service design and want to understand more? You want to learn about its value and how you can start to develop a more customer-centric mindset?

Course description

This half day event will introduce you to the fundamentals of service design.

What we’ll cover:

  • Why services need to be designed
  • When to apply service design
  • The role of service design in a changing world

Learning objectives

At the end of this day, you’ll have gained an understanding of the role of service design, the key steps we take when designing services and what value this brings to customers and organisations. You will be able to talk about and pitch service design to your peers, managers, leaders, or clients.

Program preview

Afternoon:

  • Understanding change
  • Why service? The value of service design
  • Key elements of service design and when to apply them
  • Effective actions you can take today


Who we are

Livework has been in the business of service design since 2001, expanding the discipline with every project we do. We are proud to be thought leaders in our field. We've learned a lot over the last 17 years and have codified this into our training services so everyone can benefit. As service design specialists, we train our clients to become more customer centric and develop the skills to ensure their work has long-term, far-reaching benefits.

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Date and Time

Location

Livework studio Rotterdam

Spaces

Hofplein 20

3032 AC Rotterdam, Netherlands

Netherlands

View Map

Refund Policy

Refunds up to 7 days before event

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