With 2 coffee shops next door to each other, both with same menus and price, what makes you keep going back to one over the other? Service.

As your business grows, how do keep your customers coming back? Rebecca Tomasiewicz, a leading Service Designer, will talk us through designing consistent service for the benefits of your customers:

• What are the characteristics of a great service
• What is service design?
• How design thinking can help you adapt your business

Speaker for you - This monthly session is a great opportunity to hear from informed and relevant industry leaders with the opportunity to learn from their vast experience. We want to give you, as a small business leader, a moment to think and reflect on your approach and a chance to share and converse with your peers.

Networking for you - With many challenges ahead as we move towards the ‘new normal’ it will still be a while before we can meet peers face to face to network so why not join other SMEs on our virtual networking (see below). You can sit around virtual tables of 6 to talk over videos to learn from each other or network. Easily move from table and the click of the mouse or double tap.

Previous Lloyds Banking Academy attendees have said:

“This was my first experience of virtual networking and it worked brilliantly. The table layout made this feel very natural.”

“Loved the tables for networking and the ability to remain interactive whilst the actual talk was happening was great! ”

“Best online event I have attended in terms of speakers, hosting and platform.”

Lloyds Bank Academy aims to support SME’s in the UK, through opportunities to learn and network. These free sessions with Lloyds Bank Academy offer a chance for business to learn new skills to apply and network while we recover from the Coronavirus pandemic.

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The views and opinions expressed in events are those of the presenters and do not necessarily reflect the views and opinions of Lloyds Banking Group. While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.

Following this event, Lloyds Bank Academy may contact you with a request for feedback or to provide details of other upcoming events. Your details will not be used for any other purpose. By signing up for this session you are agreeing for your information to be used in this way.