The lending market is more competitive than ever before, with smaller margins, decreased cash rates, and the threat of disruptors challenging traditional lending models.
With this change in focus, customer experience is now the biggest means for banks, credit unions, mutual funds and mortgage brokers to differentiate from the competition and ultimately maximise market share.
Loan Origination Excellence will bring lending specialists together to share success stories, lessons learnt and examine how to overcome the latest challenges in the lending process.
Simply attend this 2-day conference and learn to:
• Achieve a personalised and customer centric experience by leveraging customer insights and having an effective omni-channel and digital presence
• Improve customer acquisition and retention through digital channels and new or improved processes you can take back to your organisation
• Increase efficiency, streamline processes and reduce cost through digitisation, automation and process excellence
• Manage change successfully by learning the tools needed to support your staff as they transition and adapt to automated operating environment