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Local Authority Ethical Collections Conference

H&F Ethical Collections

Thursday, 7 February 2019 from 10:00 to 16:30 (GMT)

Local Authority Ethical Collections Conference

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Type End Quantity
General Admission 1 Feb 2019 Free  

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Event Details

In response to the Treasury Select Committee report highlighting improvements in local authority debt collection practices, join us to debate changing best practice in the sector and sample live demos of the latest in collections technology. 


Places are limited, please RSVP now to reserve your free place.

 We are inviting Council Leaders and Finance Professionals to join us at this historic venue to find out how FCA regulated 'best practice' can improve council collection rates and protect your most vulnerable residents.

You will have the opportunity to debate the current issues facing councils with leading experts in the field and experience live demonstrations of the latest technologies used by the private sector.

Refreshments and lunch will be provided, with drinks and networking at the end of the day.




Keynote Speaker

Rushanara Ali MP, member of the Treasury Select Committee on household finances will talk about the findings of the report. You will also hear from leading experts in the charity, financial regulation and local government sectors.

    Expert Panel Debate

Chaired by Heather Jameson, editor of the MJ, our panel of experts will debate the issues faced by council's in their treatment of the most financially vulnerable and how they can rise to the challenge of 'leading by example' as highlighted by the Treasury Select Committee.

Ask questions and find out how they think the public sector can meet the challenge.

Experience Technologies 

Intrum UK will showcase how they are using the latest technology to improve engagement with residents, set up flexible and affordable payments and effectively identify and treat financial vulnerability.



Event Schedule



Welcome refreshments will be provided


Welcome & Agenda

H&F Collections and Intrum will welcome all attendees and outline the format of the day


Keynote speeches

Rushanara Ali MP - House of Commons Treasury Select Committee on Household Finance

StepChange Charity

Cllr Max Schmid - Hammersmith & Fulham Council


Panel Discussion

Chaired by Heather Jameson, editor of the MJ, a panel of leading experts will debate the issues facing councils and residents with current debt collection practices



A hot and cold buffet will be provided


Technologies Market Place

Process automation, chatbots and speech analytics

Assessing affordability and identifying vulnerability

Improving collection rates


Drinks reception & networking

Finally you will have a chance to chat to delegates and our experts over a glass of something chilled





In association with Intrum UK – the largest credit management company in Europe.

Do you have questions about Local Authority Ethical Collections Conference? Contact H&F Ethical Collections

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When & Where

Churchill War Rooms
King Charles Street
SW1A 2AQ London
United Kingdom

Thursday, 7 February 2019 from 10:00 to 16:30 (GMT)

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H&F Ethical Collections

Hammersmith & Fulham Council and Intrum UK joined forces to launch a revolutionary public-private joint venture to end the two-tier treatment of residents in debt.

The partnership changes the way public sector debts are handled by applying Financial Conduct Authority (FCA) standards to public as well as private sector debt collection.

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