Lodging Complaints (Everything You Need To Know)

Navigating the complaints process can feel overwhelming, but it doesn’t have to be.

Join Beth Connor from Sunshine Support for an empowering webinar that brings clarity on how to raise and resolve complaints effectively within education, health, and social care systems.

Learn how to advocate confidently for yourself or your child, understand your legal rights, and communicate concerns that get real results.

In this practical session, you’ll discover:

• When and how to make a complaint
• What to include (and what to avoid)
• Who to contact and how to follow up
• Strategies for keeping communication professional and productive

Perfect for parents, carers, and professionals supporting children with SEND or additional needs, this session gives you the tools and confidence to ensure every voice is heard and every issue is addressed.

Empower yourself to make change calmly, clearly, and effectively.

The important bits you need to know:

• All webinars are recorded except where we explicitly state they will not be
• When you sign up, we will send you the link to the webinar. You’ll get reminder emails in the run-up to the event so long as you don’t unsubscribe from Eventbrite emails
• When you join the webinar your camera and microphone are automatically turned off so we cannot see or hear you.
• If you are delayed then don’t worry about joining late.
• If something comes up and you cannot make it then don’t worry as all ticketholders are sent a link to the recording of the webinar the next day. This is then available to you for 30 days.
• Slides, references and CPD certificates are also sent out the next day.
• Join live and you have the chance to ask any questions you might have.
• Any questions or queries, then please email them through to events@sunshine-support.org.uk