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London | 30th October | Patient Journey

Software of Excellence

Tuesday, 30 October 2018 from 18:00 to 20:00 (GMT)

London | 30th October | Patient Journey

Ticket Information

Type End Quantity
Seminar Ticket 30 Oct 2018 Free  

Share London | 30th October | Patient Journey

Event Details

Business Insight Seminar 2018:

'Putting the patient experience at the heart of your practice'

How to implement a seamless patient journey that puts customer care first: enhancing the experience at every touch-point and optimising clinical outcomes.


Understanding your practice workflow from a patient perspective; this seminar offers a thought-provoking insight into the impact your processes have on your patient experience and care. Using real-life scenarios to structure the session, you will be encouraged to think about each individual touchpoints and realise how customer-centric your business really is. Considering both digital and face-to-face communications from the moment a new patient searches online for your practice, to the moment they leave the surgery, and beyond; this seminar provides an all-encompassing guide as to how best set-up and track a customer-centric workflow that will also benefit your team and business as a whole.

This seminar qualifies for 1.5 hours verifiable CPD under development outcome A across the following learning objectives:

  • Understanding the key touchpoints; when and how to communicate with patients both in and out of practice
  • How to better inform patients to help  ensure they take up the treatment they need
  • A guide to help you judge your existing patient journey and set targets around it to ensure your team are following a customer centric workflow

Food and light refreshments provided from 6:00pm onwards 
Registration opens: 6:00pm
Seminar: 6:30pm – 8.00pm 

Who should attend?

  • Principals
  • Practice Owners
  • Practice Managers 
  • Please feel free to bring along any team members that you feel would also benefit

FREE to attend

Qualifies for 1.5 hours verifiable CPD - development outcome D
Do you have questions about London | 30th October | Patient Journey? Contact Software of Excellence

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When & Where

Henry Schein Offices
Stanhope Place
W2 2HH London
United Kingdom

Tuesday, 30 October 2018 from 18:00 to 20:00 (GMT)

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Software of Excellence

Software of Excellence is the UK and Ireland's leading provider of practice management software and business consultancy services for dental practices. We work with our customers with the prime aim of turning good practices into great businesses.

With an exciting and market-changing range of products and services and the backing of Henry Schein (the world’s leading provider of healthcare and veterinary supplies and technology, and a FORTUNE 500® company and a member of the NASDAQ 100®), we are uniquely positioned to help our customers grow their business.

Software of Excellence is a global business, with offices in Holland, Australia and New Zealand.

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