Lunch & Learn: Grievances & Mediation: Turning Conflict into Resolution
Overview
Conflict is unavoidable — but escalation doesn’t have to be. This session gives you the tools to manage grievances fairly, confidently and consistently, while exploring how mediation can transform workplace relationships before or after a formal process.
Who Should Attend
- HR professionals
- Managers and team leaders
- Business owners
- Anyone responsible for managing people, processes or culture
- Anyone looking to build confidence and practical skills in this topic
Takeaways
- A clear understanding of the grievance process
- Tools for early intervention to prevent escalation
- An introduction to mediation and when it’s the right approach
- Confidence to maintain fairness while supporting healthy working relationships
Good to know
Highlights
- 1 hour
- Online
Refund Policy
Location
Online event
Understanding common grievance triggers
From communication breakdowns to perceived unfairness, we look at the most frequent causes and how to recognise early warning signs.
A fair and consistent investigation process
A practical walkthrough of receiving a grievance, planning the investigation, interviewing, evidence gathering, and reaching balanced conclusions.
The power of early intervention in resolving conflict
How informal conversations, manager facilitation, and early check-ins can prevent formal grievances and restore working relationships.
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