This is a three-hour online course on open conversation skills. It is an interactive session during which delegates will develop their engagement and conversation skills and learn how to engage with service users/clients/patients in a way that empowers them to make decisions and get better outcomes without being told what to do.
This course is for people who work in Bristol, North Somerset or South Gloucestershire.
Background information
Making Every Contact Count (MECC) is an approach to behaviour change that supports staff to make the most of the everyday interactions that they have with people. Rather than telling others what to do MECC is about recognising opportunities to talk to people, using the skills of asking and listening. MECC training develops conversational skills, with a particular focus on how to adopt open conversation skill techniques.
Who is MECC aimed at?
MECC is for everyone, it is not restricted to one person, profession or organisation. MECC is a very brief behaviour change intervention. It is particularly useful for frontline, customer-facing workers who typically engage with people for a shorter period of time to provide information and signpost, for example a receptionist or community connector. However, MECC training is also a fantastic basis for staff who work with people for a more extended period, such as health and social care workers, as it provides an excellent foundation and complements other training, such as coaching and mentoring.
What are the benefits of MECC?
• Staff report improvements in job satisfaction, increasing professional empathy, greater team bonding and a positive effect on organisational culture.
• MECC supports people to take the first steps towards leading healthier lives – which has the potential to reduce demand on health and social care services over the medium to long-term.
• MECC offers a different way of interacting with people which may help to bring up different issues and provide staff with different options for supporting people.
