Management Development Programme (MDP) Course Overview

Developing your management style.
Assessment of your management strengths and weaknesses
Deciding and communicating ambitious, achievable goals
Clear, accurate communication
Asking the right questions.
How managers should use humour.
How to management conflict.
Dealing with performance issues
Use objective, not emotive language
Knowing when to compromise and when NOT to compromise
How to give corrective feedback
The importance of positive praise, appreciation and thanks
Conflict management practice sessions.
How managers should manage time
Deciding on your priorities
Avoiding the busy and non-productive days
Delegate the right job to the right person, in the right way
Handle distractions and interruptions effectively
Keeping your mind focused on the task at hand
Making the right decisions, every time
Problem solving
Creating and sustaining a sense of rational optimism
How to overcome failures, setbacks, criticism and defeats
How to reduce fear and replace it with confidence.
Making continuous improvement work
Personal action plan

"Very informative and helpful. I found the guidance on effective communication (CG4D), conflict (wrong box, right box) and feedback (conversation control, success formula) very beneficial. Section on time management also give me practical ideas to better manage my time (Decision matrix etc). The presenter was clear, engaging and patient, and delivered the content in a very timely manner." Delegate from The Binding Site

Really interesting and beneficial, both in terms of delving into self perceptions, and adaptations you can make, as well as how you can positively impact on others. The trainers were knowledgeable and they used great examples which helped to contextualise and cement what you had learnt." Delegate from Wirral Council

Management Development Programme (2 day course Cheltenham/Gloucester)