Managing aged debt with compassion and efficiency
The issue of managing aged debt poses a challenge for councils. While the need for local government to maximise its revenue has never been greater, those who fail to pay bills are often vulnerable and should be treated with fairness and compassion.
It is to help your council balance these considerations that DCN has teamed up with Capita to host a webinar on managing aged debt.
This webinar will consider both how to identify and support vulnerable people, and the role of technology, including AI and automation, in making services more effective.
DCN’s webinar is open to officers, including those working in finance, IT and supporting vulnerable people, and councillors.
The event will consider:
· Balancing empathy towards vulnerable people with debt recovery
· How to use technology and data to identify people struggling with bills
· The support that can be given to people with debt problems
· What we mean by AI and automation and how where it can best be used
· How tech can support humans to take fair and compassionate decisions
· Supporting staff to bring about more effective services.
Our confirmed speakers are:
· Ed Bowen, Housing Benefit Technical Manager, Runnymede Borough Council
· Kevin Fox, Head of Proposition (Revenue and Benefits) Capita
We very much hope you can join us for what we’re sure will be an informative event.
