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Managing Challenging behaviour for volunteer managers

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16-18 Arbury Court

Cambridge

CB4 2JQ

United Kingdom

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Description

Why should I come along?

By the end of the session you’ll have a better idea of how challenging behaviour develops, how can you address it and how can you seek to resolve it.

Who is this workshop for?

The course is for anyone who manages volunteers and spends time trying to deal with challenging behaviour.

What will you learn?

  • Key causes of disagreement between people
  • People’s different approaches to conflict
  • Dealing with angry people
  • Negotiation/mediation skills
  • What is required to resolve a conflict
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Date and Time

Location

16-18 Arbury Court

Cambridge

CB4 2JQ

United Kingdom

View Map

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