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Managing Challenging Behaviour

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Voluntary Action Islington

200A Pentonville Road

London

N1 9JP

United Kingdom

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Refunds up to 7 days before event

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Description

When you are working with vulnerable people, especially in frontline organisations you are often going to come face-to-face with challenging behaviour that can call into question your professional boundaries and personal safety.

The aim of this training course is to help you to understand the causes of challenging, aggressive and possibly violent behaviour. It will enable staff to recognise how this behaviour escalates and equip them with the skills to deal with difficult people and moderate aggression or potential violence.

Who is this course for?

The course is suitable for frontline staff, managers and anyone working directly with clients.

Through a mixture of training methods you will explore typical problems faced by professionals that work with vulnerable. This blend of approaches is designed to ensure that you will gain insights that are of immediate and practical use.

The course will:

  • Consider how complex needs link to challenging behaviour

  • Define aggression and understand its causes

  • Recognise physical and non-physical aggression

  • Define passive aggression and how it presents itself

  • Identify situations that could escalate and how to take appropriate preventative action.

  • Identify and demonstrate effective body language, assertiveness and communication techniques

  • Develop decision-making skills and the use of professional boundaries

  • Understand how to mitigate or avoid risks using risk dynamic assessments.

  • Help you to recognise your own emotional needs and how to access support

  • Consider organisational policies and procedures

  • Discuss best practice in information sharing and recording when managing and minimising risk

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Date and Time

Location

Voluntary Action Islington

200A Pentonville Road

London

N1 9JP

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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