£296.40 – £356.40

Managing Challenging Clients - Coventry

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Coombe Abbey

Brinklow Road

Binley

Coventry

CV3 2AB

United Kingdom

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Event description

Description

Managing Challenging Clients

(Communication Skills Wet Lab with Simulated Clients)

  • Do you find dealing with emotional clients stressful and draining in the middle of a busy clinic?
  • Do you believe that clients' expectations are often way too unrealistic - especially if it's within a set budget?
  • Do you find talking about money and convincing clients on the best way forward challenging?

Course Benefits

Communication breakdown plays a huge part in many clinical veterinary errors and customer complaints which is why the VDS has supported communication skills training for almost 20 years. “Managing Challenging Clients” involves the use of experienced facilitators and simulated clients (played by actors) to allow a unique and interactive learning experience for delegates. This extremely popular type of training is based on extensive research, which has shown that this approach to learning can produce long lasting effects.

Each day is unique and personalised to address any specific issues faced by those who attend. By recreating situations you have found challenging or creating situations you fear, we will give you specific communication tools to deal with them effectively in the future. Although we will look at those specific tools, they are at their most effective when moulded to your individual personality. Even though you may have been to one of our courses previously, each day is unique and stands alone.

Key Learning Objectives

By the end of the programme, you will have gained confidence and practical tools in the following challenging situations:

  • Defusing anger
  • Comforting upset clients
  • Apologising without admitting liability
  • Getting clients on board with treatment regimes and costs
  • Plus any other challenging situations you bring to the day to discuss.

Who is this course for?

This course is suitable for any practice team member who interacts either face-to-face or over the telephone with clients.

On the day

The workshop begins at 9.30am. Please arrive from 9.00am when coffee and tea will be provided on arrival. The workshop runs until 4.30pm and lunch will be included.

Cost

VDS Members £247 + VAT
Non-members £297 + VAT

FAQs

How can I contact the organiser with any questions?

If you have any questions about the workshop, please do not hesitate to contact a member of the VDS Training team at info@vds-training.co.uk or on 01565 743862.

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Date and Time

Location

Coombe Abbey

Brinklow Road

Binley

Coventry

CV3 2AB

United Kingdom

View Map

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