Is this course available in house for organisations?

Absolutely; please contact us to arrange a call. we can deliver this in person, in hybrid and virtual formats

How do you maintain the concentration of the attendees

We have significant experience of delivering virtual learning to clients worldwide. We use a number of different techniques to keep attendees engaged.

Friday, July 25

Managing Challenging Conversations

Learn how to handle difficult conversations with confidence, clarity, and empathy to achieve positive outcomes and strengthen relationships.

By Superstar Communicator: Susan Heaton-Wright

Date and time

Location

Online

Refund Policy

Refunds up to 7 days before event

About this event

Event lasts 3 hours

Course Title: Managing Difficult Conversations

Who this course is for:

Emerging and experienced leaders
Team managers and HR professionals
Anyone who manages performance, client relationships, or team dynamics
Professionals who want to improve workplace communication and resolve conflict effectively

Why this is an essential skill to develop:

Difficult conversations are often avoided, leading to unresolved issues, poor performance, and low morale
When handled well, these conversations build trust, accountability, and stronger working relationships
Developing this skill boosts confidence, emotional intelligence, and leadership potential
Being able to address challenges calmly and constructively is vital for career growth and team success

Challenges addressed in the course:

Fear of confrontation or emotional reactions
Worry about damaging relationships or team harmony
Unclear messaging that leads to confusion or defensiveness
Feeling unprepared or unsure of how to start the conversation

What the course covers (with the SuperStar Communicator™ methodology):

Planning and preparing for a difficult conversation with purpose and structure
Identifying the core message and desired outcome
Using calm, clear, and respectful language
Listening actively and responding with empathy
Voice, body language, and emotional control
Managing strong reactions or resistance
Practising key scenarios with guided feedback

At the end of the course, you will be able to:

Approach difficult conversations with confidence and clarity
Communicate assertively without being aggressive
Listen actively to understand the other person’s perspective
Handle emotional or defensive responses professionally
Strengthen trust and respect in working relationships
Lead conversations that result in positive action and resolution

Value to emerging leaders:

Builds credibility and authority in handling challenges
Increases emotional intelligence and confidence in leadership situations
Enhances team performance, communication, and morale
Equips leaders to create a culture of openness and accountability

Additional Information:
✔️ This course is CPD accredited and supports your continuing professional development.

Organized by

Superstar Communicator: Susan Heaton-Wright

SuperStar Communicator™ empowers professionals to speak and lead with confidence, clarity, and impact. Founded by award-winning international speaker and former opera singer Susan Heaton-Wright, we deliver CPD-accredited virtual training to individuals and organisations worldwide.

We work with global companies, professional services firms, and professional associations to develop communication, leadership, and personal impact skills. Our participants come from all over the world, and we bring lived experience of the boardroom to every session—understanding the real demands of business communication at every level.

Through dynamic, interactive online courses, we help professionals unlock their potential, raise their visibility, and make a lasting impression in meetings, presentations, and every business conversation.