Managing conflict – Leading through collaboration

This half-day session is delivered live by our expert trainer in an interactive virtual environment, meaning there are no hidden travel costs and fits easier into busy schedules. Sessions are designed so that participants can interact with the trainer and other learners to quickly gain actionable skills, knowledge and behaviours, helping them implement these swiftly.

As leaders, it is crucial to possess the skills and knowledge necessary to effectively manage and resolve conflicts while fostering a collaborative work environment. Join us for this course, designed specifically for leaders in adult social care, where we explore the strategies and tools required to navigate conflicts successfully and promote collaboration among your teams.

Learning outcomes:
• Recognise the different types and common causes of conflict
• Analyse the four stages of group development
• Identify the possible outcomes of conflict resolution
• Utilise different tools to manage conflict including feedback and mediation
• Establish best practice to follow after conflict has been defused