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Managing Conflict, Violence and Aggressive Situations

Homeless Link

Thursday, 21 November 2019 from 09:45 to 16:30

Managing Conflict, Violence and Aggressive Situations

Ticket Information

Ticket Type Remaining Sales End Price Fee Quantity
Homeless Link member   more info 10 Tickets 20 Nov 2019 £115.00 £0.00
Associate member   more info 10 Tickets 20 Nov 2019 £130.00 £0.00
Non-member ticket   more info 10 Tickets 20 Nov 2019 £160.00 £0.00

Share Managing Conflict, Violence and Aggressive Situations

Event Details

Develop strategies to safely deal with violent incidents and aggressive behaviour from the people you support.

This course provides practical advice to help you deal with verbal abuse, threats and aggression from service users. You will pick up techniques that can be adapted for use in you work place and learn both pre-emptive strategies and positive action that can be taken when an incident is taking place.

Who is this course for?

It is suitable for frontline staff and volunteers in the homelessness and supported housing sector.

What will you learn?

On completion of this course you will:

  • be able to recognise violence & aggression
  • understand the difference between conflict and crisis management
  • understand the ‘fight or flight’ response
  • have a range of methods to safely manage your own reactions
  • know how to manage cooperative and uncooperative clients
  • know how to manage conflict in a range of working situations
  • know how small changes to your working environment can improve your safety
  • understand effective post incident management
  • have prepared an action plan to help you get going after the course

Price
Homeless Link Members - £115 per person

Associate member - £130 per person

Non-members - £160 per person

Secure your place!


Homeless Link
Charity Reg No: 1089173
Company Reg No: 4313826

Do you have questions about Managing Conflict, Violence and Aggressive Situations? Contact Homeless Link

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When & Where


Homeless Link
Minories House
2-5 Minories
EC3N 1BJ London
United Kingdom

Thursday, 21 November 2019 from 09:45 to 16:30


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Organiser

Homeless Link

Homeless Link is the national membership charity for organisations working directly with people who become homeless in England.

We work to make services better and campaign for policy change that will help end homelessness.

  Contact the Organiser

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