Managing difficult conversations and conflict

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Thanks very much. We hope you gain a lot from the training. If you are unable to attend on the day due to sickness, please notify the training provider at ianlucas@bpp.com

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Date and Time

Location

Location

Jersey international Business School

12-13 Caledonia Place

Weighbridge

JE2 3NG

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Sales Have Ended

Ticket sales have ended
Thanks very much. We hope you gain a lot from the training. If you are unable to attend on the day due to sickness, please notify the training provider at ianlucas@bpp.com
Event description

Description

Introduction:

This course is part of a wider programme of investment to support skills development for staff in local businesses. The investment aims to address skills shortages and courses have been identified through consultation with businesses and industry bodies. Delegates must be Entitled or Entitled for work*

Target audience:

This session is for superviors, team leaders or managers who want to develop their confidence and ability to handle difficult conversations and conflict positively

Chartered Management Institute accreditation

Delegates can choose to complete a post-workshop assignment leading to a Chartered Management Instiute (CMI) level 3 or 5 award in Management and Leadership. This is a globally recognised management qualification. For more information and to sign up for this, delegates must follow this link prior to attending the course: https://cmiassignment.eventbrite.co.uk

Course content:

Delegates will complete a range of activities (using examples from their own organisational context) to develop understanding and practice in the following areas:

  • Developing a positive mind-set towards managing difficult situations
  • Identifying signs of conflict early
  • Undertanding and identifying the causes of conflict
  • Handling conflict
  • Identifying situations within our control
  • Holding conversations

Other information:

Please ensure that you have the consent of your delegates before booking them on to a course and entering their information in the booking

* If you have any queries regarding the residential status of your staff members, please contact the business licensing team at businesslicensing@gov.je


Date and Time

Location

Jersey international Business School

12-13 Caledonia Place

Weighbridge

JE2 3NG

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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