Managing Difficult Conversations at Work

Master the art of handling tough workplace talks with confidence and poise. Navigate difficult conversations and achieve positive outcomes.

Overview
Difficult conversations at work are inevitable, but managing them with tact and confidence can transform potential conflict into collaboration. This course guides you through recognising the challenges, preparing effectively, and using key tools to navigate these conversations calmly and constructively.

You will explore how to keep discussions outcome-focused while managing emotions — both yours and others’. From initiation to closure, this course equips you to conduct conversations that lead to understanding, resolution, and professional growth.

Learning Outcomes:

• Recognise signs indicating a difficult conversation is necessary.
• Prepare strategically to approach conversations with clarity.
• Apply tools to engage constructively and maintain dialogue.
• Follow clear steps to guide conversations towards success.
• Manage emotions to prevent escalation during discussions.
• Conclude conversations with actionable and outcome-focused results.

Course Curriculum:

• Introduction to Difficult Conversation
• Preparation for a Difficult Conversation
• Tools to Effectively Engage in a Difficult Conversation
• Steps for a Successful Difficult Conversation
• Getting Outcome-Oriented
• Effective Management of Emotions
• When the Conversation Ends
• Wrapping Up

Who is this Course For:

• Professionals seeking to improve workplace communication skills.
• Managers aiming to handle team conflicts diplomatically.
• HR staff responsible for resolving employee disagreements.
• Team leaders looking to foster open dialogue environments.
• Individuals wanting to build confidence in challenging talks.
• Supervisors managing performance-related discussions.
• Anyone needing to defuse tense situations calmly.
• Employees wishing to improve professional relationship management.

Career Path:

• Human Resources Officer — Average salary: £30,000 per year
• Team Leader — Average salary: £35,000 per year
• Employee Relations Specialist — Average salary: £32,000 per year
• Operations Manager — Average salary: £40,000 per year
• Training and Development Coordinator — Average salary: £28,000 per year
• Conflict Resolution Consultant — Average salary: £38,000 per year