Managing Difficult Conversations

Course overview

This course identifies the types of difficult conversations managers may face and explores constructive tools and techniques to deal with common management challenges. Through discussions and activities, we identify what makes a conversation difficult, how to address it, and ways to increase the chances of a positive outcome.

Who should attend

This course will be useful to anyone involved in managing people including those

with HR responsibilities.

Benefits of attending

Delegates will increase their skills in handling difficult conversations effectively,

which will increase their confidence in tackling more challenging issues in a

timely way. This will help develop more productive and effective teams.

Difficult conversations are often necessary to address performance or

behavioural issues that can ultimately lead to employee turnover. By helping

managers to handle these conversations effectively, this course can help them

establish a high-performance culture and retain talented employees.

Course content

✓ The impact of attitude

✓ What is a difficult conversation?

✓ What makes them difficult?

✓ How to approach a difficult conversation

✓ The structure of a difficult conversation

✓ Difficult conversations in practice

✓ Learning from your experience