£259.31

Managing Difficult Conversations & Situations

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£259.31

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Event description
Being able to deal with difficult conversations is an essential business skill that is invaluable in maintaining good relationships.

About this event

Difficult conversations — whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of workplace culture. How should you prepare for this kind of discussion? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible?

In this course, Sarah Godfrey explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance.

Learn how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict.

This course aims to provide a model to move the conversation in a positive direction and to determine next steps.

Course Content

  • Learn new strategies for handling difficult conversations effectively
  • Avoid wasting precious energy on feeling negative about a person or situation
  • Know how to structure the opening of a difficult conversation more effectively
  • Understand what makes a conversation difficult and be able to prepare effectively for them
  • Have increased their ability to manage their and others emotions successfully

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Online event

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Eventbrite's fee is nonrefundable.

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