Managing Difficult Conversations
Join our open course for the tools and techniques you need to approach challenging work conversations with confidence.
Date and time
Location
Online
Refund Policy
About this event
- Event lasts 3 hours 30 minutes
Course overview
This course identifies the types of difficult conversations managers may face and explores constructive tools and techniques to deal with common management challenges. Through discussions and activities, we identify what makes a conversation difficult, how to address it, and ways to increase the chances of a positive outcome.
Who should attend
This course will be useful to anyone involved in managing people including those
with HR responsibilities.
Benefits of attending
Delegates will increase their skills in handling difficult conversations effectively,
which will increase their confidence in tackling more challenging issues in a
timely way. This will help develop more productive and effective teams.
Difficult conversations are often necessary to address performance or
behavioural issues that can ultimately lead to employee turnover. By helping
managers to handle these conversations effectively, this course can help them
establish a high-performance culture and retain talented employees.
Course content
✓ The impact of attitude
✓ What is a difficult conversation?
✓ What makes them difficult?
✓ How to approach a difficult conversation
✓ The structure of a difficult conversation
✓ Difficult conversations in practice
✓ Learning from your experience
Frequently asked questions
Cancellation fees: 30 + calendar days 0 % of the event fee 20 – 29 calendar days 25% of the event fee plus any costs already incurred 10 – 19 calendar days 50 % of the event fee plus any costs already incurred Fewer than 10 calendar days Full event fee plus any costs already incurred
Please contact training@worknest.com to cancel your booking.
Please contact training@worknest.com for any issues with logging on to your session.
We ask that all attendees log on individually for their session. If you are unable to do this, please contact training@worknest.com.
No.
Logging on by computer / laptop is preferred but the link to join will be accessible by mobile and tablet devices.
A certificate can be requested through your feedback form which is supplied at the end of of the training session.
A Microsoft Teams calendar invite will be shared with you within 48hrs of booking. Please use this link to log on to your session on the day.
Payment by credit card on Eventbrite is preferred. If you need to pay by invoice, please contact training@worknest.com.
No. As part of our finance policy we will also supply an invoice to show payment has been made.