Managing difficult conversations to achieve a positive outcome (full day)
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Managing difficult conversations to achieve a positive outcome (full day)

Managing difficult conversations to achieve a positive outcome (full day)

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Wyvil Primary School

London, United Kingdom

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This course delivered by Creative Education can help you manage difficult conversations and situations at work. Recognising the particular challenges of school settings, there will be a particular focus on communicating with parents.

  • Parents as consumers - and the issues this raises

  • What makes people angry?

  • Defusing the situation

  • The surprise encounter

  • Preparing for a meeting and the importance of taking notes

  • Calling a meeting closed and escalation of issues

  • Your legal responsibilities


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Wyvil Primary School

London, United Kingdom

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