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‘Managing Difficult Conversations’ with the Chartered Institute of Personnel and Development (CIPD)

International Leadership Academy (ILA), The British School in the Netherlands

Wednesday, January 30, 2019 from 9:00 AM to 4:00 PM (CET)

‘Managing Difficult Conversations’ with the Chartered...

Ticket Information

Ticket Type Sales End Price Fee Quantity
CIPD Developing Personal Effectiveness 2-day Course Participant Fee Jan 29, 2019 €245.00 €0.00

Share ‘Managing Difficult Conversations’ with the Chartered Institute of Personnel and Development (CIPD)

Event Details

Most people are apprehensive when faced with having the difficult, challenging conversation. This includes conversations in which we have to deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change or has gone wrong. People may be fearful that the conversation will precipitate bad feeling and conflict and may want to avoid having them altogether. The problem with avoidance is that, in the absence of a situation resolving on its own, putting it off only allows it to continue and potentially get worse. Planning and preparation can help deal with apprehension and make it much more likely that the difficult conversations you need to have will be successful.

Who can apply?

For anyone who wants to improve their overall effectiveness in having difficult and honest conversations. This one-day course will be particularly helpful for those in people management roles or where challenging conversations form an aspect of your work.

What’s involved?

  • Analysing the types of difficult conversations in the workplace and the reasons to have them.
  • Exploring the options for action and the potential outcomes.
  • Planning and preparing for successful conversations.
  • Creating a conducive environment for open honest discussions.
  • Questions to uncover facts, thoughts and feelings.
  • Listening with the intent to understand.
  • Dealing effectively with fight and flight behaviours in ourselves and others.
  • Using positive language to drive and maintain meaningful dialogue.
  • Identifying the way forward and follow up activity.

Programme Facilitator

Sue Rawden

Facilitator Bio

Sue is a highly skilled learning and development consultant with over 28 years’ experience of people and organisational development. She has established training functions and led training teams in a wide range of businesses and currently runs her own private training consultancy. She has worked with clients form public and private sectors and has experience of diverse cultural, educational, personal backgrounds and abilities.

Cancellation 

Cancellation can be made up to six weeks before the first day of delivery by contacting us directly at info@bsnila.com .  Any participant cancellation after this time is non-refundable.

 

BSN ILA Health, Safety and Wellbeing



Have questions about ‘Managing Difficult Conversations’ with the Chartered Institute of Personnel and Development (CIPD) ? Contact International Leadership Academy (ILA), The British School in the Netherlands

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When & Where


International Leadership Academy
Lange Houtstraat 26
2511 CW The Hague
Netherlands

Wednesday, January 30, 2019 from 9:00 AM to 4:00 PM (CET)


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Organizer

International Leadership Academy (ILA), The British School in the Netherlands

The International Leadership Academy (ILA) is a dynamic and innovative centre of professional learning and development. Working in partnership with world-renowned organisations, we provide impactful programmes specifically designed for international school staff.

 

Based in The Hague, in the heart of Europe, we offer a comprehensive range of programmes covering four key strands. Together we are rethinking education for 21st century schools.

  

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