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Managing Difficult Conversations Workshop
Thu 13 October 2016, 09:30 – 13:30 BST
Managing Difficult Conversations is a practical, half-day course which will give you the skills you need to deal with conflict situations at work.
After this course, you will:
Know when to address issues around absence, performance, misconduct and capability
Know the employment law you need to consider when taking action
Be more assertive and confident when having your conversation
Know the appropriate follow up procedures
This course will give you the skills to tackle, not dodge, difficult situations in the workplace.
This workshop is suitable for anyone with people management responsibilities.