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Managing Difficult People
Thu 3 November 2016, 09:00 – 13:00 GMT
'Managing Difficult People' is a half-day, interactive seminar, to support those at risk of facing conflict, and physical and verbal abuse, in their working environment.
The effective management of conflict in the workplace is of huge benefit, to staff and organisations. Advantages of attending this seminar will include a reduction in the number of conflict situations, reduced stress and stress-related illness - and more satisfied customers.
This semnar is accredited with the CPD Certification service; all attendees will receive a certificate.