£288.40 – £312

Managing Difficult Situations (Cambridge) - Explaining bad news

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Location

Hallmark Hotel Cambridge

Bar Hill

Cambridge

CB23 8EU

United Kingdom

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Event description

Description

No-one in business relishes the prospect of dealing with difficult situations.Veterinary practice is no different. Complaints in particular can have a profound and destructive effect on team morale, and ultimately the business.

Difficult situations can arise from a variety of sources and require speedy and efficient management. Handled appropriately, some disillusioned and disgruntled clients can even be converted into firm advocates for the practice.

Dealing with difficult situations, especially complaints, is a subject often raised at events organised by VDS Training. So we have arranged a one-day seminar to cover the subject in depth.

You’ll learn:

  • the importance of ascertaining a client's starting point

  • the steps to take in imparting bad news whilst supporting your client

  • the power of body language and providing space

  • how to provide a safety net

Who is this course for?

The programme, which will include an opportunity to practise some of the techniques covered, is aimed at all those team members who deal directly with clients, including nurses, receptionists and managers, as well as vets, of course.

Cost

£260 + VAT for veterinary surgeons
£225 + VAT for other members of the practice team

Registration on the day

Registration and coffee: 9.00 - 9.30am
Finish: 4.15pm

Lunch

Lunch will be a light buffet. Soft drinks, tea and coffee will be available.

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Date and Time

Location

Hallmark Hotel Cambridge

Bar Hill

Cambridge

CB23 8EU

United Kingdom

View Map

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