Why you should take this course

Treating colleagues, patients and other people with dignity and respect enables relationships to develop and thrive. This course focuses on how to develop inclusive working practices in line with organisational and legal frameworks. This will not only improve your productivity and well-being, but impact positively on the whole patient experience.

Who’s it for?

This course is aimed at people in clinical and non-clinical roles at all levels. It is suitable for team members, supervisors, managers and practice partners.

What you’ll learn

Key topics covered on this course:

GETTING THE LANGUAGE RIGHT:

Language is a reflection of thinking. By developing a working knowledge and clear understanding of the key terminology of equality, diversity and inclusion at work we can help people to think differently about diversity.

UNDERSTAND THE LAW:

Recognise the importance of legal and ethical practices relating to equality, diversity and inclusion.

DIVERSITY AND INCLUSION AT WORK:

There is strong business case for getting diversity right at work, for employees and for customers. Define the scope of your role when challenging Discrimination and Harassment at work.

WHEN THINGS GO WRONG:

Recognise the negative impact and potential consequences for self and others if diversity is undermined.

GETTING IT RIGHT AT A TEAM LEVEL:

Understand the behaviours and language that encourage inclusion in the workplace. And learn how to identify issues early on to prevent problems arising from team banter and unclear boundaries.

KEEPING AN EYE ON THINGS:

Develop a process for implementing working practices that support equality, diversity and inclusion. Learn easy to use methods to monitor working practices.

EXPLORE SUPPORT AND RESOURCES:

Identify local and national resources that support teams and customers.

Managing Equality, Diversity and Inclusion