Sales Ended

Managing patient conversation (Manchester)

Event Information

Share this event

Date and Time

Location

Location

Department 17, Education Centre

The Christie NHS Foundation Trust

Withington

Manchester

M20 4BX

United Kingdom

View Map

Event description

Description

Aim

To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.

Learning Outcomes

  • Discuss patient experiences

  • Why communication matters

  • Recognise barriers to communication

  • Identify key communication skills for:

- Listening & responding to patients concerns, needs & preferences

- Handling patients’ emotions sensitively & responding to difficult emotions

  • Tailoring information based on individual needs

Intended Audience

All professional groups within health and social care

Method of delivery

Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates

Contact: Email petctacademy@christie.nhs.uk, call 0161 918 2445

Date and Time

Location

Department 17, Education Centre

The Christie NHS Foundation Trust

Withington

Manchester

M20 4BX

United Kingdom

View Map

Save This Event

Event Saved