Aim

To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.

Learning Outcomes

• Discuss patient experiences

• Why communication matters

• Recognise barriers to communication

• Identify key communication skills for:

- Listening & responding to patients concerns, needs & preferences

- Handling patients’ emotions sensitively & responding to difficult emotions

• Tailoring information based on individual needs

Intended Audience

PET-CT Staff who communicate directly with patients

Method of delivery

This training course will be delivered using an online meeting platform. You will need a reliable internet connection, screen and webcam.

Contact

Email: petctacademy@christie.nhs.uk