Course overview
Effective performance management is key to engagement, motivation, and talent retention. Through case studies and practical exercises, this course brings to life the benefits of proactive and consistent performance management, from setting clear expectations to addressing poor performance cases.
Who should attend
This workshop is suitable for all managers, particularly those who carry out one to
one supervision meetings and staff reviews, whether they are new to people
management or experienced managers who require a refresher. It is also be
useful to those who have HR responsibilities.
Benefits of attending
Managers will increase their knowledge of best practice and develop their skills in
all aspects of the performance management process from identifying
performance gaps to setting improvement plans.
They will also increase their confidence when it comes to giving constructive
feedback, making them less likely to avoid having difficult conversations.
The organisation will increase its ability to maximise its workforce talent ensuring
that individual performance is aligned with organisational needs and that issues
are identified and addressed consistently. They will be better equipped to deal
with any disputes and increase its chance of success at the Employment Tribunal
in the event of a claim.
Course content
✓ Defining high performance
✓ Setting standards and expectations
✓ Monitoring performance - Effective supervision meetings
✓ Identifying the performance gap
✓ When standards are not met – effective feedback
✓ Informal or formal process
✓ Defining the issue – capability or misconduct
✓ Performance improvement plans
✓ Principle for a fair dismissal
