Managing Poor Performance

Poor performance is one of the highest-risk people management areas and one of the most common pitfalls for legal claims. This seminar focuses on how to manage underperformance while protecting both the organisation and the manager. It gives clear, structured guidance on when and how to intervene, and how to avoid the mistakes that undermine disciplinary and capability processes.

Key areas covered:

• When to use informal management vs formal capability procedures
• Setting clear standards and using performance improvement plans (PIPs)
• Managing health-related performance issues and disability risk
• Guidance on documentation and decision-making