Managing Quality and Service Delivery Online Training

The Managing Quality and Service Delivery Online Training is a professionally developed programme designed to equip learners with in-depth knowledge and practical tools to enhance service quality, ensure stakeholder satisfaction, and embed continuous improvement in any organisational context. This course is structured to develop the ability to identify, implement, and maintain high-performance service standards while managing internal teams and stakeholder expectations efficiently.

Through this comprehensive online training, learners will explore the relationship between service delivery and quality assurance, and how these impact organisational success. You will also gain insights into key quality management theories, continuous improvement methodologies, and team-building practices that align with global service excellence standards.

Learning Outcomes:

• Understand stakeholder roles and enhance communication for service success.
• Implement quality service standards to improve customer satisfaction.
• Apply continuous improvement models across various service frameworks.
• Evaluate and implement global theories of quality management systems.
• Structure effective teams with defined service delivery responsibilities.
• Monitor service quality and drive improvements consistently and ethically.

Course Link : Managing Quality and Service Delivery Online Training

Course Modules Breakdown:

Module 01: Understanding Stakeholder
Explore the different types of stakeholders, their unique expectations, and how to manage their influence on service delivery and organisational outcomes.

Module 02: Service Delivery & Quality
Understand the connection between service delivery and quality assurance. Learn how customer satisfaction, operational consistency, and brand value are built through effective service practices.

Module 03: Concept of Continuous Improvement
Examine the fundamentals of continuous improvement, including lean thinking, Kaizen, and Six Sigma approaches for refining processes and boosting service quality.

Module 04: Need for Continuous Improvement
Identify the reasons behind implementing continuous improvement, from competitive advantage to customer loyalty and long-term sustainability in quality service.

Module 05: Managing Quality
Learn how to manage and maintain service quality, including monitoring performance indicators, setting benchmarks, and addressing service gaps strategically.

Module 06: Theories of Quality
Study key quality theories such as Deming’s PDCA Cycle, Juran’s Trilogy, and Crosby’s Zero Defects, and understand their relevance in modern service environments.

Module 07: Team Building & Responsibilities
Gain insight into team dynamics, delegation, and accountability. Understand how building responsible, cohesive teams contributes to delivering excellent service.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.