Managing teams in conflict (Bands 6/7 upwards)

* Please note this session is for HPMA members only**

*This session is for those in HR/OD/ Workforce roles**

Summary:

In all organisations there is conflict between people and within teams; and stress rises due to the pandemic, so does conflict. Unresolved conflict can have long lasting damage on your people and your organisation. It makes sense to have mechanisms to resolve conflict. Despite mediation, training and other interventions, early conflict resolution is something individuals struggle with, often down to fear and worry.

Creating a culture of healthy conflict resolution in your organisation reframes conflict as normal, but gives people the skills, knowledge and desire to resolve conflicts quickly, robustly and respectfully. Through developing a culture of healthy conflict resolution, you are empowering and equipping staff to improve their own experience and therefore operate with a higher level of trust. It enables people to be their best selves and do great work.

This session is for Bands 6/7 upwards

Workshop Objectives:

• Provide a context for workforce practitioners to consider the nature of interpersonal conflicts in your organisation and the impact on the workforce
• To identify and build on the fundamentals of creating a culture of healthy conflict resolution
• Develop ideas on how to establish a resolution approach in your organisation

Outline:

• Conflict escalation and how to recognise it and prevent it
• Why take a restorative approach to conflict management
• Creating meaningful change
• Developing a resolution framework
• Conflict and stress, tips on managing conflict during the pandemic

Facilitator (s)

Nicole Eisele

Nicole Eisele, Director of Eisele Consulting, holds qualifications in psychology, mediation, coaching and law and currently teaches the psychology of conflict, restorative Justice and negotiation on a Master's programme at the University of Westminster in addition to running her own mediation, coaching and training consultancy. Nicole believes in the power of working with teams and individuals as they increase awareness and understanding of the organisational systems they work in. Nicole is passionate about the results that can be achieved through good quality conversations.

Date: Tuesday 2nd Dec 2025

Location: Online

Time: 09:30 start, finish 12:30

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