Managing working relationships (25 February 2026)

To give managers a range of tools and strategies to make the most of their working relationships to increase motivation and to improve performance.

To understand that trust is the key to managing working relationships effectively.

Agenda

(14:00 – 16:00)

`1 Welcome and session introductions

• Brief sharing of aims and expectations from the session

2 Managing upwards

• How you can get the most from your manager

3 The Emotional Bank Account

• Are your relationships in credit?

4 Trust is the key

• The Trust questionnaire
• The Reina Trust model

5 Transactional Analysis

• How this approach can help you strive for adult to adult conversations

6 Review and next steps

• Action planning

'Pre-work'

Please complete the trust questionnaire.

Expert trainer

This workshop is delivered by Scott Rumsey.

A popular and enthusiastic trainer, facilitator and coach, Scott revels in the opportunity to help people learn and flourish. He shows great empathy for his participants and creates a positive learning environment.

Scott works with people managers and team members facilitating interactive and engaging programmes.

The following titles are in regular demand:

• Honest / crucial conversations
• Management / Leadership skills
• Influencing and persuading/negotiating
• Giving and receiving feedback
• Emotional intelligence
• Assertiveness
• Change management
• Dealing with change
• Stress and resilience
• Performance management
• Creativity and innovation
• Presentation skills
• Coaching skills
• Time & priority management
• Behavioural & communication styles
• Communication styles
• DISC or Facet5 profiles and feedback
• Presentation skills
• From team member to team leader
• Managing across generations
• Team development
• Cross cultural competence
• Data brilliance
• Compelling business case

In recent years, some of the most enjoyable and valuable programmes have involved the use of actors, particularly in having more difficult conversations. This often involves actors providing extremely realistic responses in such situations for participants to test their skills. Alternatively, participants can observe a scenario, before ‘directing’ the actors to make improvements.

Virtual learning has naturally become more popular since the pandemic. Scott now delivers workshops ranging from 45-minute short, focused sessions to full and half-day online workshops bringing together colleagues from different locations around the country and internationally.

Despite this trend, Scott has also seen a return to in-person learning, where colleagues can spend time away from their day job to collaborate and learn together in the same space. Often facilitating creative ideas, participants have enjoyed working face-to-face again whilst sharing and learning from each other’s experiences.

Scott works extensively across the full range of sectors, including pharmaceutical, insurance, education, manufacturing, entertainment, local authority, not-for-profit and hospitality.

Cost

£199 + VAT = £238.80

Part of The Management Development Programme

Take Your Management Skills To The Next Level – One Module at a Time!

The Management Development Programme (MDP) – Now Available on a Flexible, Bite-Sized Basis

Elevate your management skills and take the next step in your career with Maximum Performance’s Award Winning Management Development Programme (MDP). Previously only available as a full programme, we’re now offering individual modules, allowing you to tailor your learning experience and focus on the skills that matter most to you.

Why Choose the MDP?

✅ Expert-Led Sessions – Learn from leading trainers, facilitators, and industry experts, including programme director Cyrus Cooper.

✅ Flexible & Practical – Pick the modules most relevant to you and implement real-world strategies immediately.

✅ Interactive & Engaging – Experience role-plays with professional actors, hands-on exercises, and real-time feedback.

✅ Personalised Coaching – Benefit from one-to-one coaching sessions (available as an add-on).

✅ Virtual & Accessible – Join from anywhere with our live online sessions.

BOOK NOW!

1. All our events are very popular and places on this course are limited to 12.
2. Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
3. Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
4. If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).