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Manchester High Performing Teams training day 2 (Full day)

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Location

Room 3.2, Square One

4 Travis Street

Manchester

M1 2NF

United Kingdom

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This session will cover 4 areas:

Relationship Mapping (1.5hrs): We alone cannot achieve all of our goals, typically we rely on someone contributing to the project/process and vice versa, this includes internal and external people. This session will be used to take time to reflect who you collaborate with. What information is exchanged, how critical is this person to your success and the quality of the current state of the relationship. Once you have identified who and the current state of the relationship, you can use some of the other modules we have introduced to come up with an action plan. I.e. Win/Win Model, Multiple Perspectives and 5 x Behaviours of a Team. Taking time out to review your relationships and what’s needed to maintain/improve them allows you to see where time and effort is needed to improve relationships/communications and results.

Multiple Perspectives (1.5hrs): Using the NLP (Neuro Linguistic Programming) Meta Mirror technique, you’ll discover how to see things from a higher perspective and reframe your mind using the practical steps provided. This is useful when you have a different view from another person, and it may be causing an issue or problem and you’re stuck at stalemate. The Meta Mirror technique involves you firstly looking at the situation through your own eyes, then seeing the situation through the other person’s eyes, and lastly seeing the situation from a fly on the wall perspective. It’s really useful to help ‘unblock’ the state of mind you are in about the other person/situation and reframe your thoughts and feelings. The Meta Mirror Model used in conjunction with the Win-Win model helps to solve issues and re-build damaged or strained relationships, better relationships equals better communication, better communication equals improved trust and better results.

Win-Win Conflict Model (1.5hrs): Introducing the Win-Win model, this is a very effective model to use when conflict arises and/or negotiation is needed. Win-win means agreements or solutions are mutually beneficial and satisfying. People often express their needs as a want and the true need of a customer/colleague can often go undiscovered. With the win/win model we’ll discuss the various techniques to find out what the other party wants and how to reach a conclusion that benefits all parties involved in the discussion. This model is one of the most effective ways to avoid conflicts and tensions. When individuals do not agree with each other, they sit together, discuss issues on an open forum, negotiate with each other and come to an alternative which satisfies all. In a layman’s language it is also termed as bargaining.

Values and Beliefs (Behaviour) (1.5hrs): Building on from Insights and understanding your own behaviour and behaviours of other people you interact with, you’ll now take time to review your values and beliefs. Think of an iceberg and only the tip of the iceberg showing, the tip represents your behaviour and performance – what other people see. Underneath the surface is where your values and beliefs lie, these contribute and drive your behaviour, often unconsciously. Reflecting on your values and beliefs to take a deeper understanding of your own behaviour, how that impacts your relationship with others, your actions and results.

Lunch is not provided during this session but feel free to bring food into the classroom, this training is run as an informal session.


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Date and Time

Location

Room 3.2, Square One

4 Travis Street

Manchester

M1 2NF

United Kingdom

View Map

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