MANCHESTER The 100 - Manager's Workshops for client members only

We are delighted to welcome back Dr. Neil Harris, founder of HRS Dental Care, to share with us the systems and processes that make his practice a Champions League contender.

Building on his success at our 2022 workshops, Neil will show how his business has evolved - with new team members and clinicians as well as further technological advancement - as well as an up to date look at how he keeps a close eye on the numbers.

Video link

Introduction

A short history of NH

A short history of HRS Dental Care

Branding and brand standards

Systems development and evolution

The evolution of the team

Clinical delivery

The hygiene based assessment

The therapist as an internal satellite clinic

Apprentice dentists

Apprentice to associate

Financial planning and monitoring

Benchmarking in order to measure

Pricing

Hours

Diary zoning

The financial planning spreadsheet

KPI monitoring

CRM software

TCO led patient journey

LeadMax CRM software introduction

Live demo of CRM software

The dashboard

The new patient journey

Touch points for prospective customers

The smile makeover options

Core communications

The “Remote” TCO

The comprehensive assessment

Treatment plan delivery and payment options

Embracing digital dentistry

Pathways and delivery

Software demos – smile design, aligners, crowns

The continued development of 3D printing in dental practice

The benefits of having an on-site lab