We have developed a new online Marketing Bootcamp to help members create a practical and effective marketing plan and develop their customer service skills. The techniques you will learn in these sessions will help you to grow your customer base and encourage repeat business and recommendations from clients, leading to an increase in work and profits. Running this as a webinar has enabled us to minimise the costs and time commitment for our members.
Webinar 1 – The Customer. Monday 28th Nov 2016, 09.00 - 10.00
• How to develop a simple marketing plan
• Understand your customer and managing their needs and expectations.
Webinar 2 – The Contact. Friday 2nd Dec 2016, 09.00 - 10.00
• Making a good first impression
• Making a sale
• Terms and conditions.
Webinar 3 – The Job. Monday 5th Dec 2016, 09.00 - 10.00
• Getting started
• Negotiating changes to agreed work
• Completing the job.
Webinar 4 – Customer Satisfaction. Friday 9th Dec 2016, 09.00 - 10.00
• Measuring customer satisfaction
• Handling disputes
• Setting a standard
Webinar 5 – Customer Retention. Monday 12th Dec 2016, 09.00 - 10.00
• The value of a loyal customer
• Going the extra mile
• Knowing your facts.
Webinar 6 – The Team. Friday 16th Dec 2016, 09.00 - 10.00
• Roles and responsibilities
• Empowering your team
Sessions will look at the customer, the contract, the job, customer satisfaction, customer retention and how to get the most of your team. On competition of the course you will know what marketing is and how you can use your new skills to grow your business and create a loyal client base.
Once your booking and payment has been made, You will be contacted closer towards the webinar date with details of logging in online for your sessions.