We have developed a new online Marketing Bootcamp to help members create a practical and effective marketing plan and develop their customer service skills. The techniques you will learn in these sessions will help you to grow your customer base and encourage repeat business and recommendations from clients, leading to an increase in work and profits. Running this as a webinar has enabled us to minimise the costs and time commitment for our members.
Webinar 1 – The Customer.
• How to develop a simple marketing plan
• Understand your customer and managing their needs and expectations.
Webinar 2 – The Contact.
• Making a good first impression
• Making a sale
• Terms and conditions.
Webinar 3 – The Job.
• Getting started
• Negotiating changes to agreed work
• Completing the job.
Webinar 4 – Customer Satisfaction.
• Measuring customer satisfaction
• Handling disputes
• Setting a standard
Webinar 5 – Customer Retention.
• The value of a loyal customer
• Going the extra mile
• Knowing your facts.
Webinar 6 – The Team.
• Roles and responsibilities
• Empowering your team
Before the programme you will receive a courtesy call from a marketing expert to establish the strengths and weaknesses in your marketing plan and see how we can help. Sessions will look at the customer, the contract, the job, customer satisfaction, customer retention and how to get the most of your team. On competition of the course you will know what marketing is and how you can use your new skills to grow your business and create a loyal client base. Tutors are available for 1-1 follow up discussions and advice.
Once your booking and payment has been made, You will be contacted closer towards the first webinar date with details of logging in online for your sessions.