From Confusion to Confidence: Service Design Tools Fit For Your Challenge
Most training teaches theory. This LEAP masterclass is different. It is a live, practical session designed for public servants working under real delivery pressure where confidence and clarity matter as much as tools.
What you’ll gain:
- Hands-on practice, not passive learning. Apply proven tools to live public-sector challenges, guided by experienced facilitators.
- Relevant to the realities of government. From ethical AI to cross-functional delivery, learn how to adapt tools that work across policy, operations, and procurement.
- Feedback that matters. Ask questions, test assumptions, and get coaching from practitioners who know the constraints you face.
- Resources you can use tomorrow. Editable templates, decision aids, and method cards to save you time and increase impact.
- A community that lasts. Connect with peers across the system — a trusted cohort who, like you, are building capability from within.
You’ll leave with the clarity to choose the right tool for the right challenge, and the confidence to explain your decisions with authority.
"The most useful masterclass I’ve attended. It gave me the language and logic I needed to cut through the noise — and lead with clarity."
— Senior Service Designer, UK Government Department
Places are deliberately limited to keep the learning practical and personal.
Secure your place today — and start leading with confidence.
