Employment masterclass: Handling employee complaints - strategies for HR success
Effectively managing employee complaints is one of the most challenging, and critical, aspects of HR. When handled well, it can reduce legal and reputational risk, free up management time, and contribute to a more resilient and positive workplace culture.
Join Napthens and AfterAthena in Liverpool for a focused event designed for HR professionals and owner-managers. This session will support you to address a wide range of employee complaints with confidence, fairness, and legal awareness.
Topics we’ll cover include:
- Responding to complaints with consistency and professionalism
- What to say (and what not to say!)
- Ensuring fair, compliant, and well-documented processes
- Managing complex issues such as whistleblowing and interpersonal conflict
- Turning complaints into opportunities to strengthen workplace culture
Breakfast will be served from 8.30-9.00am
