San Francisco, California
London, United Kingdom
To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests' shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves. This workshop will give you the tools to make this a reality:
Based on Monica's second book - 'Star Quality Experience - The Hotelier's Guide to Creating Memorable Guest Journeys' (available on Amazon) This Masterclass will reveal to you:
- What you need to do to ensure your guests book with you
- Work out how much you really know about your guests
- Gain insights from esteemed hoteliers on how they make their guest experiences memorable
- Get your guests to rave about you
- Follow through and implment the top tips to keep your guests coming back
The information gained from this Masterclass will set you apart from our competition. After the Masterclass there will be time for networking and refreshments available in the bar.
Ensure you book now and take advantage of our early bird rate so you can find out how to improve your hospitality business with some easy to implement strategies.
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Monica Or - Star Quality Hospitality
Monica Or is the founder of Star Quality Hospitality and works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests. She will work with you to put together a strategy that you can implement yourself so you move away from your complaining guests and move towards a profitable business that can be run without you constantly being there.