October will be another hands-on experience to remember.
We are pleased to organise a masterclass on Humanising IT™. And to make it more exciting, no one
other than the creator of the framework, Katrina Macdermid will facilitate this masterclass.
Not only that, as a participant, you are automatically entitled to the enrolment onto the Humanising IT™ Foundation course, worth €425! Thank you HIT Global for this very generous offering!
Get submerged in a new way of looking at Service Management on 23/10 in Diegem.
Experience has become the buzzword.
But today, expectations have changed. IT services aren’t just judged by uptime they’re judged by how they feel to the people using them.
In this must-join session for all IT professionals, Katrina Macdermid introduces a practical way forward.
You’ll discover how the Humanising IT™ Double Diamond Framework blends ITSM with human-centered design to help teams move beyond process compliance and start designing services that work for users, staff, and vendors alike.
- Diamond One helps us slow down to understand and define the right problem using techniques like RIPP (Recognising the Initial Perceived Problem), stakeholder journeys, and empathy-based research.
- Diamond Two is where we deliver solutions that respect both user needs and operational realities framing, synthesising, and prioritising what matters most.
If you work in IT and care about outcomes, not just operations this session is for you.
