Masterclass with Phoenix & ZapCarbon: From Alerts to Action

Event Overview

Respiratory conditions like asthma, anxiety over unsafe homes, and stress from delayed repairs are all health consequences of housing issues - and they’re preventable. With the introduction of Awaab’s Law, housing providers must now show not just that they’ve acted, but that they’ve prevented harm.

As more landlords install IoT devices and look for tech-led ways to comply, one challenge keeps emerging: how to actually use the data. For many, there’s a sense of being flooded with alerts but false positives, data fatigue, and unclear workflows may be blocking progress.

In this masterclass, we’ll explore how Phoenix Community Housing saw reported issues drop by more than half.

Key Topics

• Why trusting your data is the difference between collecting information and doing something meaningful with it

• What makes a good client: which housing providers seem ahead of the sector in making data led decisions and why

• Lessons from the frontline: how practical knowledge shapes better digital workflows
• How AI might change this field and the opportunities for housing providers over the coming months

Featured Speakers

John Ball, Head of Planned Maintenance, Phoenix Community Housing
John has been instrumental in embedding a data-informed, resident-focused approach at Phoenix Community Housing. He’ll share how his team is using sensor insights to proactively manage risk, reduce repeat visits, and support healthier homes.
Most people don’t realise that showering is the largest energy-consuming activity in the home. It is second only to space heating in terms of energy consumption. Yet low-cost technology now exists to recover heat from the shower waste and reuse this valuable resource. As well as improving EPC ratings, shower heat recovery can save residents hundreds of pounds per year.

Dr Dominique Koubovec, Head of R&D, ZapCarbon
With ZapCarbon’s experience in over 50,000 homes, Dominique brings practical insight into what makes predictive compliance work - and what doesn’t. From false positives to frontline engagement, s/he’ll discuss how their latest platform ZapIQ is helping housing providers bridge the gap between data collection and action.

Who Should Attend

This session is designed for housing providers, sustainability leads, retrofit coordinators, energy efficiency professionals, and anyone involved in social housing decarbonisation efforts.

#MakingHousingBetter

This FREE event is available to members of the Healthy Housing Hub

To learn more about becoming a Healthy Homes Hub member, contact: andy@healthyhomeshub.uk