£371.95

Mastering Client Services (London)

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One Alfred Place

1 Alfred Pl

London

WC1E 7EB

United Kingdom

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Event description

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Event hosted by The Agency Collective

For owners and principal shareholders of agencies. A mixed bag of agencies: Digital, Creative, Brand, Content, Marketing, PR, Data/Analytics, Search, Design, Video, Social Media, UX, etc.

Mastering Client Services

Client services is often seen as the least glamorous part of agency life, but getting it right can be as much of an art as anything your creative team might deliver. Without the right relationship in place between client and agency, even your best creative concepts will struggle to see the light of day, potential results will slip through the net and client rentention becomes the talk around the "brainstorm bean bags".

As agency owners, we have all all been there, from the dizzy heights of pure chemistry with clients, giving you the freedom to deliver exceptional work, through to the other end of the spectrum when a client relationship breaks down and you part ways with clients and their bucks.

We'll discuss and debate the art of Client Services, the secrets to success, how to keep a happy head and show you how to enjoy the rollercoaster ride.

Who's talking the talk and walking the client walk?

Ryan Hall - Managing Director at Nice & Managing Partner at Karmarama

Ryan was named in both The Drum’s ‘Digerati’ list and ‘Mobile 50’, celebrating the most influential people in the mobile industry today. Alongside this, Ryan was awarded Top 10 Agency status in The Drum’s Digital Census, noted as ‘Ones to watch’ by eConsultancy.

Before co-founding Nice in 2009, Ryan spent 9 years cutting his teeth agency-side and customer facing across brands such as Eukanuba and Pringles delivering brand and buyer behaviour led marketing. He then moved to digital working across a broad range of sectors focussed on customer engagement and retention. In the past year, his joint-leadership has seen the agency acquire significant clients including first direct, Channel 5, Freesat, thetrainline.com and The Times.


Ruby Marquet-Horwood - Account Director

Know Thy User ™ is a mantra Ruby uses every day to deliver award-winning digital work at Greenwood Campbell - a full service digital agency with a human approach. Greenwood Campbell's approach to client services and account management is unerpinned by a common shared understanding of end users, what will make their experience easier, technical excellence and measurable return on any investment.

This culture of respect for individuality, hard work, value and fun is the core element at Greenwood Campbell. It is intrinsic in their recruitment of new staff and new clients. Culture is key and client retention remains high as often customers work with the same account management team throughout the relationship.

Who’s this Agency that calls itself Collective?

You might have heard about us before, but if you haven’t, we are the biggest and nicest bunch of ambitious agency owners running agencies that are on the way to becoming the UK's most successful.

Our core values:

  • Be transparent

  • Be open to partnerships

  • Be giving. 'Takers' are not welcome

If you're thinking: "Yeah, actually this sounds in line with my values” then come along for some drinks & food to meet the right agency owners that will help you grow.

Ticket info

This event is FREE to attend for all Agency Collective members and their guests. You can get in touch with daniel@theagencycollective.co.uk, if you'd like to come along for free.

Please note that tickets are non-refundable. However, if you can no longer make it, please let us know at least 7 days before the event and we'll give you a credit to use for future events.


If you're a Wow client.... we also have a limited number of free tickets available - drop an email to info@thewowcompany.com and we'll share a discount code with you. For more information about The Wow Company, click here

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Date and Time

Location

One Alfred Place

1 Alfred Pl

London

WC1E 7EB

United Kingdom

View Map

Refund Policy

No Refunds

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