Mastering Conflict Management & Resolution: A Dynamic Training Experience

This engaging session empowers you with an effective methodology to manage and resolve conflicts—combining analytical tools with psychological insights to transform challenging situations into opportunities for growth and collaboration.

Through interactive exercises and real-life practice, you’ll learn to navigate both the technical and human dimensions of conflict, apply proven resolution strategies, and craft actionable approaches tailored to complex interpersonal dynamics. Designed for professionals across sectors, this workshop fosters empathy, influence, and outcome-oriented thinking. Don't miss the chance to master a framework that will strengthen your conflict resolution skills and elevate your leadership effectiveness.

What Makes This Methodology Unique?
It merges structured methods with a deep experiential and psychological approach.
Conflict isn’t only about issues and interests—it’s also shaped by emotions, perceptions, and unconscious dynamics. Effective conflict resolution requires understanding and integrating both rational and emotional drivers to reach sustainable, constructive outcomes.

Key elements of the approach:

• A structured pathway to resolution: Based on preparation, reframing, active listening, and joint problem solving—ensuring clarity and shared commitment.
• Emotional intelligence as a core skill: Managing your emotions—and understanding others’—is essential to build trust, de-escalate tension, and foster long-term collaboration.
• The power of body language and tone: Non-verbal communication influences how messages are perceived and plays a pivotal role in resolving misunderstandings.
• Creativity in complexity: Tapping into intuitive and emotional dimensions through creative tools enables more adaptive, flexible, and human-centred solutions.

This training goes beyond standard conflict resolution techniques. By incorporating emotional awareness, structured thinking, and embodied communication, it equips you to handle conflict with confidence, empathy, and impact.

The Instructors

• Massimo Maltempi brings deep expertise in practical, analytical methodologies to address complex business and interpersonal challenges through structure and clarity.
• Guglielmina Barbieri, Chartered Psychologist, integrates emotional intelligence, body language, and creativity into experiential learning methods that enhance conflict resolution and decision-making capabilities.