Mastering Difficult Conversations Without Losing Connection

Turn tension into trust, and conflict into collaboration.

Even the most skilled professionals can struggle when a conversation turns difficult. Whether it’s delivering tough feedback, navigating defensiveness, or addressing underperformance, the ability to stay calm, clear, and connected is what separates good leaders from great ones.

This transformative session blends psychology, coaching practice, and real-world workplace dynamics to help you approach every challenging discussion with confidence and empathy.

What You’ll Gain:
✅ Proven frameworks to structure and lead high-stakes conversations
✅ Conversation prep templates to plan your words, tone, and intent
✅ Techniques to manage emotion and defensiveness — yours and theirs
✅ Clarity on when to challenge, when to listen, and how to follow up to sustain progress

Why Attend:
You’ll walk away with actionable strategies, reflection tools, and scripts you can immediately apply to real workplace scenarios — all designed to enhance psychological safety, trust, and impact.

Who Should Attend:
Leaders, HR and People Partners, Executive and Admin Managers, Mentors, and anyone responsible for guiding others through moments that matter.

Join us to learn how to say what needs to be said — with empathy, courage, and connection.

Your Guide - Lucy Chamberlain

Multi-award winning Global Speaker, International ICF Accredited Coach, Fellow of the Leadership and Performance Institude and Recruitment and Training Expert.

Trainer for Sony, Warner Brothers, Amazon, Playstation, Blackrock, Barclays, ICG, Wellington and more!

Bold, dynamic, and unapologetically passionate, Lucy Chamberlain is a multi-award-winning global speaker and ICF-accredited coach who specialises in confidence and communication. Known for her high-energy delivery and no-fluff insights, Lucy has worked with the world’s leading firm, including WarnerMedia, BlackRock, TikTok, Sony, and Amazon to ignite change that lasts. Founder of C&C Search and C&C Academy, Lucy delivers transformative keynotes and workshops that challenge thinking and unlock potential. A UN Women delegate and B Corp leader, she brings both commercial edge and purpose-driven impact to every stage she steps on. Expect honesty, humour, and powerful strategies that stay with you..