Question 1

I didn’t receive my e-ticket. What should I do?

Accepted Answer

If you have not received your e-ticket, please check your spam or junk mail folder. If you still cannot find it, please contact our ticketing company. Alternatively, you can reach us via email at info@mauritiusfestival.com, and we will be happy to assist. Make sure to include your order number.

Question 2

Where is the festival located?

Accepted Answer

The Mauritius Open Air Festival 2025 will take place at Barnet Playing Fields, London, EN5 2DA.

Question 3

What are the transport links to the festival?

Accepted Answer

We encourage all attendees to use public transport for easy access to the festival. The nearest stations are High Barnet Underground Station (Northern Line) and New Barnet Rail Station. The following bus routes also serve the area: 34, 107, 234, 263, 307, 326, 384, and 389.

Question 4

Will there be parking available at the venue?

Accepted Answer

There are limited paid parking spaces, which must be booked in advance. No additional parking will be available on the day. Strict parking restrictions will be in place in the surrounding area, and vehicles parked illegally may be subject to fines or towing.

Question 5

What are the festival timings and last entry time?

Accepted Answer

The festival runs from 12:00 pm to 8:00 pm, with last entry strictly at 6:30 pm.

Question 6

What is the re-entry policy?

Accepted Answer

There is a strict no re-entry policy. Once you enter the festival grounds, you cannot leave and return later.

Question 7

Are there age restrictions for the festival?

Accepted Answer

There are no minimum age requirements; however, attendees under 18 must be accompanied by an adult.

Question 8

What forms of identification are accepted for proof of age?

Accepted Answer

To purchase alcohol or gain entry where age verification is required, you must provide valid proof of age. Accepted forms of ID include a UK driving licence, a valid UK passport, or any official proof of age card displaying the PASS hologram.

Question 9

Will there be food and drinks available?

Accepted Answer

Yes, there will be a variety of food vendors offering authentic Mauritian cuisine as well as international food options. Licensed bars will also be available. Outside food and drinks are not permitted, except for baby food, formula, and food for children with allergies which will need to be checked.

Question 10

Will there be cash machines on-site?

Accepted Answer

No, there will be no cash machines on-site. Most vendors accept both cash and card payments, but we recommend bringing cash just in case.

Question 11

Can I bring my pet to the festival?

Accepted Answer

No, pets are not allowed, except for assistance dogs.

Question 12

What are the security measures?

Accepted Answer

For the safety of all attendees, a strict "No Search, No Entry" policy is in place. Please expect a thorough and strict search upon entry, including bag checks, as a condition of admission. In these times of heightened security, we appreciate your cooperation to ensure a safe and enjoyable event.

Question 13

Will there be accessibility provisions for disabled attendees?

Accepted Answer

Yes, the festival site is accessible for wheelchair users, and disabled toilet facilities will be available. If you require further assistance, please contact us in advance at info@mauritiusfestival.com.

Question 14

What happens if I lose something at the festival?

Accepted Answer

If you lose something during the festival, please check with our Lost Property team at the information point. After the event, you can email info@mauritiusfestival.com to see if your item has been found.

Question 15

What is the refund policy for tickets?

Accepted Answer

All tickets are non-refundable and non-exchangeable under any circumstances.

Question 16

Will there be any photography or filming at the event?

Accepted Answer

Yes, by attending the festival, you consent to your image, voice, and likeness being used in photos, videos, live streams, and other recordings for media and promotional purposes.

Question 17

How can I ensure I respect the local community and neighbours?

Accepted Answer

The festival is located in a residential area, so we ask all attendees to leave quietly at the end of the event to avoid disturbing local residents. Please also dispose of waste responsibly and be mindful of the community.

Question 18

How can I stay updated on festival news and announcements?

Accepted Answer

For the latest updates, follow our official social media channels and subscribe to our newsletter on our website.

Question 19

What items are prohibited at the festival?

Accepted Answer

The following items are strictly prohibited at the festival: weapons and bladed implements of any kind, fireworks, pyrotechnics, flares, drones, laser pointers, and large umbrellas or parasols such as golf umbrellas. Pressurised gas canisters and legal highs are strictly prohibited.

Question 20

What items are prohibited at the festival? (Continued)

Accepted Answer

No liquids, gels, or lotions over 100ml are allowed, including soft drinks and water in sealed containers. Any non-compliant items will be disposed of by security staff. Sun cream over 100ml will not be permitted. Makeup and perfume under 100ml must be in plastic or paper containers.

Question 21

What items are prohibited at the festival? (Continued)

Accepted Answer

Glass containers of any size, including perfume bottles and cosmetic jars, are not allowed. Large bags and backpacks are prohibited, and only small bags will be permitted. Gazebos, tables, and non-picnic chairs are not allowed.

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