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Maximising People Performance – 7 December 2016

Helen Nuttall

Wednesday, 7 December 2016 from 10:00 to 16:00 (GMT)

Maximising People Performance – 7 December 2016

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Ticket Type Sales End Price Fee VAT Quantity
Full price 6 Dec 2016 £95.00 £0.00 £19.00

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Event Details

Maximising People Performance: why and how to take a coaching approach


7 December 2016, BDA, central London

Plus optional additional sessions:

  • Coaching credentials – ILM or ICF?
  • Developing your managers
  • HR clinic
  • Talk like TED!



Are all the managers in your organisation driving higher business performance and getting the best out of all their people?

Or do they find it a challenge balancing, on the one hand, the need to set high standards and confront underperformance with, on the other hand, supporting and encouraging team members?

Or perhaps you have ‘reluctant’ managers? Do they talk about process rather than engaging with their people?

And dare we mention your performance appraisal process? Is it working for you? Have you got honest conversations happening all over the place or does it feel like a tick-box exercise?

It is a truth universally acknowledged (well, in last month’s Harvard Business Review anyway) that the performance review is here to stay. But that’s not to say that we’re any of us very happy about that and that we don’t want to change it. Of course, just getting managers and staff alike to get better at performance reviews would help, but for most HR and L&D professionals the emphasis now is very much on getting more frequent conversations going – and to better effect.

And the best way to do that? Get all your managers using a coaching approach. In fact, Google’s ‘Project Oxygen’ report made ‘Be a good coach’ its number one behaviour for great management. But we surely don’t need to persuade you that coaching is the answer – the question is how to apply it.

So that’s why we’ve designed this highly participative day to give you the chance to:

  • See what a difference good coaching makes in a performance review meeting
  • Find out what are the key coaching skills that every good line manager must have
  • Practise your own coaching skills in a performance management context
  • Discover why a coaching-based solution-focused approach to management works better than a problem-focused approach
  • Answer the question – what would it take to get all your managers to see line management as a privilege, not a chore, and to get them more positively engaged with performance issues?


Who should attend?

Previous participants in our ‘open days’ have included:

  • HR directors, business partners and managers
  • L&D directors and managers
  • Talent, recruitment and training managers
  • Internal coaches
  • General and line managers
  • Independent coaches

Expert presenters

The day will be jointly led by Elizabeth Crosse, Practice Lead for Maximum Coaching and responsible for delivering professional coaching, coach training, mentoring and supervision programmes. Elizabeth is a remarkably experienced professional coach with over 25 years of expertise in learning, facilitating and training.

Recently Membership Director for the UK ICF Board and a Master Certified Coach, she has delivered more than 3,000 hours of coaching and more than 10,000 hours of coach manager training. Much of her work revolves around skilling up line managers to use a coaching approach with their people. She will be leading the morning’s sessions, with Cyrus Cooper, and will also be facilitating the afternoon session on ‘Using a coaching approach’ as well as the usual optional session on coaching qualifications.


Your other co-host is Cyrus Cooper, Managing Director of Maximum Performance. An exceptional trainer, facilitator and coach, he specialises in helping managers to focus on their role and responsibilities with the aim of getting great results with the people they manage.

Cyrus has helped organisations in both the public and private sectors to increase their performance through a range of interventions covering leadership challenges, motivational management and corporate and executive 1:1 coaching.

Cyrus will be leading the morning’s sessions, with Elizabeth, and will also be delivering the afternoon sessions on ‘Developing your managers’.


Rosanne Bernard, Practice Lead for Maximum HR, is an experienced trainer, facilitator and coach with substantial experience gained in both the public and private sectors. She worked for many years as a generalist HR Business Partner and has experience working at a senior level formulating and implementing HR strategy and policies.

In addition, Rosanne has extensive experience advising and supporting managers with the full range of HR responsibilities including recruitment, employee and industrial relations issues.

Rosanne will be facilitating the ‘Getting away from process’ session and will also be running the ‘HR clinic’ at the end of the day.


Susie Ashfield is one of our most popular associates, combining acting, coaching and training and specialising in helping clients to control and optimise their body language and non-verbal communication techniques, structuring presentations for effect, and giving the kind of vocal empowerment needed to both succeed and be seen to succeed.

Susie will be role-playing in the performance conversation forum theatre demonstration and will also deliver the optional session on ‘Talk like TED!’.

Location, timing, etc

  • 7 December 2016
  • 10:00 – 4.00
  • British Dental Association, 64 Wimpole Street, London – a ten-minute stroll from Oxford Circus / Great Portland Street tube stations
  • Buffet lunch, refreshments, etc, provided
  • Certificates of attendance will be issued for CPD purposes


Workshop agenda


9:30 Registration and coffee


10:00 Welcome and introduction


10:15 Maximising people performance – coaching in context

  • Does it work?

– The evidence
– The benefits

  • The manager as coach:

– Coaching as a management style
– When to coach – the Skill / Will matrix


11:00 Coaching skills for managers 

  • The coaching mindset
  • The four key skills:

– Building trust and rapport
– Active listening and powerful questions
– Direct communication
– Planning and goal setting


11:30 Networking break


11:45 The performance conversation

  • How (and how not) to hold a performance conversation, highlighting the benefits of a coaching approach – a forum theatre demonstration by Elizabeth Crosse and Susie Ashfield, directed by Cyrus Cooper


12:30 Networking lunch


1:15 Maximising people performance – coaching in context

  • Using a coaching approach – Elizabeth Crosse In most organisations the approach to change tends to be problem-focused, which can work well with technical issues but when it comes to working with people diagnosing the problem does little to resolve the concern. Rather than identifying what’s wrong or looking for barriers to progress, the key is finding what works. This solution-focused approach is what coaching is all about. In this session you will have an opportunity to explore how managers can use a solution-focused coaching model, OSCAR, to address performance issues.
  • Developing your managers – Cyrus Cooper Our people managers are crucial to the success of our organisations. But too many ‘reluctant’ managers focus on the process, not the people. This session will explore the best interventions to enable your managers to see the benefits of viewing it as a privilege to manage others, not an inconvenience.
  • Balancing people and process – Rosanne Bernard Maximising people performance is about much more than having the right performance management process. But it’s about that too. The challenges lie in getting the right balance and in engaging both the line managers and their direct reports with whatever approach you adopt. This session will explore these issues and will offer some best practice pointers.


3:30 Group plenary and panel discussion


4:00 Close




4:15 Optional additional sessions
We normally finish our open days with an optional extra session for those interested in coaching credentials. This time, we’re offering another three sessions for you to choose from as well. The sessions will each run from 4.15 to 5.00. They’re free for anyone to attend but we do ask you to book in advance (even if you’re already booking on to the open day itself).

Coaching credentials – ILM or ICF? (Elizabeth Crosse)

Coaching credentials can be a vexed question, both when developing a sustainable coaching capability and when deciding on a more personal level which qualification will best support your own career objectives. Internal coaches themselves often want to pursue the International Coaching Federation (ICF) credential yet organisations are often committed to the ILM route. To help you weigh up the pros and cons, Elizabeth Crosse (who delivers our ICF certified coach training programme and works with Charlie Warshawski in delivering our ILM Level 5 and Level 7 coaching and mentoring qualification programmes) will talk it through with you and answer any questions about the respective merits of the two qualification routes.

This is the perfect opportunity for:

  • Organisations looking at in-house or external coaching credential programmes who need to choose between the ICF and ILM routes
  • Individuals considering signing up to our open ICF programme to learn more about it first

Click HEREto book Coaching credentials – ILM or ICF? on 7 December 2016, 4.15 to 5.00.


Developing your managers (Cyrus Cooper)

After many years designing and delivering bespoke management development programmes, Cyrus analysed what it is that most organisations seem to be looking for – in terms of both the common themes and the preferred delivery methods – and designed a programme around it (the Maximum Performance Management Development Open Programme). The feedback’s been great! Cyrus will use this session to talk you through the programme and answer any questions.


This is the perfect opportunity for:

  • Organisations contemplating a management development programme, whether internal or external
  • Individuals considering signing up to our Management Development Open Programme to learn more about it first


Click HERE to book Developing your managers on 7 December 2016, 4.15 to 5.00.


HR clinic (Rosanne Bernard)

Rosanne spends much of her time training line managers in their HR responsibilities. This gives her great insight into how line managers view HR, how they support HR initiatives and, sometimes, how they don’t. In this session, Rosanne will share her experiences with you and will also respond to any remaining unanswered questions you might have arising the day’s discussions.

This is the perfect opportunity for:

  • Anyone with a burning issue still unresolved at the end of the day’s discussions
  • Anyone contemplating some form of intervention to get line managers more engaged with their HR responsibilities

Click HERE to book HR clinic on 7 December 2016, 4.15 to 5.00.


Talk like TED! (Susie Ashfield)

Susie is an actor, trainer and coach. Her ‘Talk like TED’ programme is particularly popular and is now delivered as a small-group workshop on an in-house basis, as a webinar, as an open course and as a conference-style presentation. In this session, Susie will share some of her experience of helping move managers and leaders presentation skills from good to great.

This is the perfect opportunity for:

  • Organisations contemplating an L&D intervention on presentation skills, whether internal or external, classroom or webinar, small group or large
  • Individuals considering signing up to our ‘Talk like TED in a day!’ workshop to learn more about it first

Click HERE to book Talk like TED! on 7 December 2016, 4.15 to 5.00.


Book now!

Do you have questions about Maximising People Performance – 7 December 2016? Contact Helen Nuttall

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When & Where

British Dental Association
64 Wimpole St
W1G 8YS London
United Kingdom

Wednesday, 7 December 2016 from 10:00 to 16:00 (GMT)

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Maximising People Performance – 7 December 2016
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