Question 1

I cannot book and pay on my Eventbrite App

Accepted Answer

If you are using a mobile or tablet running Apple iOS you cannot currently book via the App. 
Apple and Eventbrite are currently reviewing their fee arrangements. You can book via the Eventbrite website or if on an Android device you can use the Eventbrite App.

Question 2

Are your sessions recorded?

Accepted Answer

Our sessions are designed as unique live events. That's what makes attending a SEND Station training session special. The sessions are safe spaces where you can ask question and your privacy is respected. Our presenters are all experienced and talented professionals, ready to interact and respond.

Question 3

Can I change my booking?

Accepted Answer

Let us know before the session, and we may be able move your booking to another day so long as that session is running again during the term. We cannot change your booking to a different session or give you access once the event is finished, so please ensure you check your booking before confirming.

Question 4

When will I get my resources? (Attendance Certificate and Session Handout)

Accepted Answer

Resources can be downloaded using the link supplied with your booking confirmation. Check your email is entered correctly. If you don't receive it, there may be a mistake with your email address or it may marked as Spam. No resource link means we will send the resources before the session begins.

Question 5

I cannot access the event, what do I do?

Accepted Answer

We are here to help before as the event begins and 10 minutes after an event starts should you need help accessing.  Just an email us immediately at info@sendstation.co.uk.  Don't delay in contacting us or you could miss the start of the session. We can't provide new tickets if sessions are missed.

Question 6

Are your sessions accredited?

Accepted Answer

Our presenters are fully licensed MPTA trainers (UCL) The presentations are written and are copyright UCL. We offer attendance certificates but not accreditation as this would greatly increase the price of tickets.

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